Return Policy

Need to return something?

Please contact us prior to returning an item to receive an RMA number. No credits or exchanges will be processed on items returned without an RMA number issued prior to return.

All unused items can be returned within 30 days of shipment for a refund or exchange (unless otherwise noted at the time of sale). Items must be returned in their original packaging. If an item was shipped free of charge you will be billed for the cost of the original shipping. You are responsible for the shipping cost to return on item.

Returning an Item

To return an item, just follow these easy steps:

Step #1:	Send us an e-mail at sarge@sarge-knives-store.com to request a Return Merchandise Authorization (RMA) number.
Step #2:	Place a copy of your invoice in the box and write your RMA number on the invoice.
Step #3:	Ship the product to:
	Sarge Attn: Returns Department 2720 E. Phillips Road Greer, SC 29650

Note: We recommend you obtain shipping insurance, as we cannot be held responsible for damage that occurs in transit. Save your tracking number, as this is your proof of return and allows you to track the status of your return back to our warehouse. Please note that you are responsible for all shipping expenses associated with returning the item.

Used items can only be returned within 30 days of shipment if defective. In this instance, items will be repaired or replaced at the discretion of Sarge Knives Store; a refund will not be issued. Upon inspection, if we deem the product to be in proper working condition or damaged intentionally then a 20% restocking fee and "to" and "from" shipping charges will be applied.

Damaged in transit?

Should your item arrive in a condition less than expected, please contact our Customer Service team within 7 days of receiving your order at sarge@sarge-knives-store.com so we can file a claim with the delivery company. Please retain everything that arrived, including all packaging material until the shipping company has completed their investigation.